Thank you for shopping at JellyGelly.com. We’re committed to offering you a seamless online shopping experience. Below are our delivery terms and conditions to ensure that your purchased products arrive on time and in perfect condition.

  1. Delivery Area
    • JellyGelly.com offers international shipping. Some restrictions may apply.
  2. Shipping Fees
    • Shipping fees vary depending on the delivery location and the weight of your order. All fees are displayed at the checkout before the completion of your purchase.
    • Enjoy free shipping on all orders over 50€.
  3. Delivery Times
    • Orders are processed within 1 business day after purchase, excluding weekends and public holidays.
    • Deliveries to EU/EEA countries take 2-10 business days.
    • Deliveries to countries outside the EU/EEA zone take 7-10 business days.
  4. Delivery Methods
    • We partner with a variety of reputable courier services to ensure timely and secure deliveries. A tracking number will be provided for you to monitor your order’s status.
  5. Delivery Delays
    • In the event of unexpected delays due to weather, traffic, or other unforeseen circumstances, JellyGelly.com will not be held responsible but will do everything possible to facilitate the timely delivery of your order.
  6. Incorrect Shipping Address
    • Customers are responsible for providing the correct shipping details. JellyGelly.com will not be held accountable for parcels that are lost or delayed due to incorrect address details.
  7. International Shipping
    • The recipient is the importer of record and must comply with all laws and regulations of the destination country. Additional charges for customs clearance must be borne by the recipient.
  8. Failed Deliveries
    • In the case of a failed delivery due to the recipient’s unavailability, it’s the customer’s responsibility to arrange a redelivery or pick up the package from the designated courier’s location.
  9. Damaged or Lost Items
    • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
  10. Customer Service
    • For any delivery-related inquiries, please contact our customer service at [email protected].
  11. Modification of Delivery Terms
    • JellyGelly.com reserves the right to modify these delivery terms and conditions at any time without notice. Please review this page periodically for any changes.

By placing an order at JellyGelly.com, you agree to the terms and conditions outlined above. We are committed to ensuring your satisfaction with each purchase and are always available for any questions or concerns you may have.