Terms and Conditions of Sale — jellygelly.com

 

1. General Provisions

1.1. These Terms and Conditions of Sale (the “Terms”) govern the relationship between the person purchasing goods through the jellygelly.com online store (the “Online Store”) and MB Invenio Novum (the “Seller”).

1.2. Seller’s details:

1.3. By confirming these Terms, the Customer confirms they are legally entitled to purchase goods through the Online Store.

1.4. The contract between the Customer and the Seller is deemed concluded from the moment the Customer, having reviewed these Terms, ticks the checkbox “I agree to the Terms and Conditions of Sale” and completes the order (confirms payment for the order).

2. Payment Procedure

2.1. The Customer may pay for goods using the following methods:

2.2. The order is processed only after payment for the goods has been received.

2.3. The Customer receives order confirmation by automatic email to the address provided, immediately after successful payment. The email states the order number, the goods ordered, the price, and delivery information.

3. Delivery Procedure

3.1. Delivery terms (delivery methods, lead times, costs, and international shipping conditions) are set out in full on the site’s Delivery terms and Conditions page, which forms an integral part of these Terms.

3.2. In summary:

4. Cancellation (Withdrawal) and Refund Procedure

4.1. 14-day right of withdrawal. In accordance with EU consumer protection law (implemented in Lithuania under CK Art. 6.228¹⁰), a Customer who is a consumer has the right to withdraw from the purchase contract within 14 calendar days of receiving the goods, without giving any reason, by notifying the Seller at hello@jellygelly.com.

4.2. This right does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery — this includes opened nail cosmetics (gel polishes, bases, and similar products). Unopened, originally packaged products may be returned without any reason.

4.3. For defective or incorrectly shipped items, the Customer is entitled to a replacement or refund at any time within the statutory warranty period, in accordance with the Return policy.

4.4. Return address. Goods should be returned to: MB Invenio Novum, Girulių g. 10, Vilnius, LT-12112, Lithuania, after first contacting hello@jellygelly.com for return instructions (RMA number).

4.5. Return shipping costs:

4.6. Refund timeframe. The Seller will refund the amount paid no later than 14 days from the date the Seller received the Customer’s notice of withdrawal, or from the date the returned goods were received (whichever is later). The Seller may withhold the refund until the goods are received back or proof of return shipment is provided.

4.7. Refunds are issued using the same payment method the Customer used for the original transaction, unless the Customer has expressly agreed to a different method; in any event, the Customer will not incur any fees as a result of such a refund.

5. Dispute Resolution

5.1. Any disputes arising from or related to this contract shall first be resolved through negotiation.

5.2. If no agreement is reached, a Customer who is a consumer may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT, Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, www.vvtat.lt) or use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

5.3. If the dispute cannot be resolved amicably or via VVTAT/ODR, it shall be finally settled in the courts of the Republic of Lithuania in accordance with applicable law.

6. Consent Checkbox (Checkout)

6.1. Before selecting a payment method, the Customer must tick the checkbox: “I have read and agree to the Terms and Conditions of Sale”, linked to this page. The order cannot proceed without this checkbox being ticked.

Technical note: see the accompanying PHP snippet for moving this checkbox above the payment method list at checkout.